burtsbees serves customers in the United States with the products shown in the store's current live catalog, focusing on clear product presentation, dependable fulfillment, and accessible post-purchase support.
Our Service Commitments
- Free standard shipping on every U.S. order and tracking after shipment.
- Clear processing, delivery, return, exchange, and payment information.
- Responsive customer care during the service hours stated below.
- Product specifications, care guidance, and safety information based on the applicable product listing.
Policies and Support
Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: Support@burtsbeden.shop
Phone: (302) 715-2317
Physical and return address: 152 Winslow Rd, Newark, DE 19711, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).